Help & troubleshooting

Most travel-eSIM problems come down to a single setting on your phone. Work through these in order — the most common fixes are first. If none of them help, contact us at the bottom.

1. Turn on Data Roaming for your eSIM

   A travel eSIM connects through a local network's roaming agreement, so the eSIM line needs Data Roaming switched on. Leaving it off is by far the most common cause of "no internet" — and it's safe, since only your prepaid data is used.

   • iPhone: Settings → Cellular → tap your travel eSIM → turn on Data Roaming.
   • Android: Settings → Network & internet → SIMs → your travel eSIM → turn on Roaming.

   Keep roaming off on your home SIM to avoid charges from your own carrier.

2. Set the eSIM as your data line

   Your phone keeps using your home SIM for data until you switch it. Choose the travel eSIM for cellular/mobile data.

   • iPhone: Settings → Cellular → Cellular Data → choose your travel eSIM.
   • Android: Settings → Network & internet → SIMs → Mobile data → choose your travel eSIM.

3. Restart your phone

   After installing the eSIM or switching lines, restart your phone — or toggle Airplane mode on for ten seconds and back off — so it registers fresh on the local network.

4. Make sure you've reached your destination

   Most plans only connect once you're in the destination country, and the validity period starts on first connection. If you're testing from home, you may see no signal until you land — that's expected.

5. Check your signal, or pick a network by hand

   In a low-coverage spot the eSIM can't register. If there's still no signal after a few minutes, turn off automatic network selection and choose a carrier manually.

   • iPhone: Settings → Cellular → your eSIM → Network Selection → turn off Automatic, then choose a network.
   • Android: Settings → Network & internet → SIMs → your eSIM → Choose network automatically → off, then pick one.

6. Have signal but no data? Check the APN

   Data settings are usually configured automatically, but if you have bars yet nothing loads, the APN may be missing. The correct APN is shown on your order page — enter it under your eSIM's APN / Access Point Names.

7. eSIM won't install, or the QR code is rejected

   Install over a stable Wi-Fi connection, and scan the QR code only once — an eSIM can be installed a single time. If the code won't scan, open your order page and use the manual installation details (SM-DP+ address and activation code) instead.

8. Out of data, or plan expired?

   If data worked and then stopped, you may have used your full allowance or reached the end of the validity period. Check your remaining data and expiry date on your order page — you can buy a new plan anytime.

9. Confirm your phone supports eSIM and is unlocked

   Dial *#06# — if an EID is listed, your phone supports eSIM. A carrier-locked phone can't use third-party eSIMs; ask the carrier you bought it from to unlock it.