Privacy Policy

Last updated: 7 June 2026

1. Who we are

Bordersim ("we", "us") operates this website and is the data controller for the personal data described here. You can reach us at support@bordersim.com.

2. What we collect

• Email address: collected at checkout, used to send your order confirmation and eSIM.
• Order details: destination, plan, price and an order reference.
• Payment data: handled entirely by Stripe, our payment processor. Your card details never reach our servers.

3. What we don't collect

There are no user accounts and we use no advertising or analytics trackers. Your theme preference is stored in your browser and never leaves your device.

4. How we use your data

To deliver your eSIM, send the order confirmation email, answer support requests, prevent fraud, and meet tax and accounting obligations.

5. Who we share it with

• Stripe: processes your payment and collects your email at checkout.
• Our email delivery provider: sends the order confirmation to your address.
• eSIM network partners: receive only the order reference and plan details, never your name or email.
• Authorities: where the law requires it.

We never sell your data.

6. How long we keep it

Order records, including the email address attached to them, are kept for as long as needed to support your purchase and as tax and accounting law requires, then deleted.

7. Your rights

You can ask us to access, correct or delete the personal data we hold about you (deletion may be limited by legal retention duties). Contact us at support@bordersim.com. If you are in the EEA or UK, you can also complain to your data protection authority.

8. Changes

If this policy changes, the new version is published on this page with an updated date.